Question 1

How can I become a HEVRIG dealer?

Accepted Answer

Please provide your company profile, country or region, target market, industry experience, existing service capabilities, and the product categories you plan to promote. After evaluation, both parties can discuss dealer pricing, territory planning, product training, spare-parts support, and market-development programs.

Question 2

How can I obtain spare parts and after-sales technical support?

Accepted Answer

Customers can request spare parts by providing the rig model, serial number, part photos, or part numbers. The HEVRIG after-sales team can assist with troubleshooting, parts identification, maintenance guidance, and remote technical support to help reduce equipment downtime.

Question 3

What is the warranty policy for HEVRIG drilling rigs?

Accepted Answer

Warranty coverage and duration depend on the equipment, configuration, and contract terms. The warranty normally covers eligible manufacturing or material defects but does not cover consumable parts, normal wear, improper operation, or unauthorized modifications. Please refer to the formal contract for the applicable warranty terms.

Question 4

Do you provide installation, commissioning, and operator training?

Accepted Answer

HEVRIG can provide remote guidance, operating manuals, maintenance documentation, and technical training according to the equipment and project requirements. On-site installation, commissioning, or training can be arranged separately based on the destination, personnel availability, and service scope.

Question 5

Can HEVRIG arrange international shipping and export documents?

Accepted Answer

Yes. HEVRIG can assist with sea freight, land transportation, or multimodal shipping and provide commercial invoices, packing lists, and other applicable export documents. Shipping method, trade terms, and destination port will be confirmed before the order is finalized.

Question 6

What quality inspections are performed before shipment?

Accepted Answer

Before shipment, the equipment is inspected according to the applicable production and quality-control procedures. Checks may cover the structure, hydraulic system, power system, controls, safety devices, and basic operating functions. Customized machines are also verified against the confirmed technical configuration.

Question 7

What is the production and delivery lead time?

Accepted Answer

Lead time depends on the rig model, inventory availability, customized configuration, and order quantity. Standard models are generally available sooner than heavily customized equipment. The estimated delivery date will be stated in the contract or proforma invoice after order confirmation.

Question 8

Does HEVRIG accept trial or small-quantity orders?

Accepted Answer

Minimum order requirements depend on the model and level of customization. Many standard machines can be evaluated as a single-unit order, while volume purchases may qualify for more competitive pricing and configuration support. Contact us for model-specific terms.

Question 9

What information is required for an accurate quotation?

Accepted Answer

Please provide the drilling application, target depth, hole diameter, geological conditions, destination country or region, preferred drilling method, chassis requirements, and required supporting equipment. Technical specifications, tender documents, or job-site photos are also helpful.

Question 10

Are drill pipes, drill bits, and air compressors included with the rig?

Accepted Answer

The standard quotation clearly lists the rig configuration and included accessories. Drill pipes, drill bits, DTH hammers, air compressors, mud pumps, and other drilling tools can be supplied according to customer requirements. We recommend providing complete project details when requesting a quotation.

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